Q: After upgrading to Windows 7, I can not longer see my drives in any of your software.

A: This is due to the UAC that Windows Vista and Windows 7 have in place. In order to bypass this, you can simply right click on the icon of the program you are running and selecting “Run as administrator”. You will then have access to the physical drives at this point.

You must do this even if you are the administrator of the computer. If you have any questions regarding this, feel free to contact us.

When recovering the data after Raid Reconstructor has finished and you have a virtual image, we give people two options; You can use GetDataBack for NTFS or you can use Captain Nemo.

If your controller card went out or you had a drive physically fail in a raid 5, then you can generally use Captain Nemo. Captain Nemo is a file system mounter. It’s only job is to mount the file system. If your file system is in good shape, then you will see your data and directory structures almost immediately and copy them at that point. If the file system is damaged, then Nemo will give you an error about the partition or file system and will not present you with any of your data.

This is where GetDataBack comes in. GetDataBack is a data recovery tool.

• If you need to recover deleted files, then you must use GetDataBack.
• If your file system is damaged, then you must use GetDataBack.
• If Captain Nemo give you any problems at all, then use GetDataBack to recover your data.
• If you see your data in Captain Nemo but can not see the files you are looking for, use GetDataBack.

Here is a breakdown of the differences between GetDataBack and Captain Nemo. You can easily see where and when you would want to use GetDataBack vs Captain Nemo.

We have now released Captain Nemo Pro version 4.0. This is not the Nemo you are used to. You can now mount a reconstructed RAID in seconds, saving many hours over scanning the image in GetDataBack. Captain Nemo can still mount Linux and Netware devices.

Lets take a quick walk through the process.

You will need to start with RAID Reconstructor.

Now you will need to start Captain Nemo Pro Version 4.0.

Open a few files in order to test them. The fact that you see the folders, files, file names, the right file size, etc. is a good sign but does not necessarily mean that the file content is there and those files will be usable. You will not be able to test huge files or files that need to be imported correctly into their native application, like for example, Outlook PST files.

Select files that are easy to check – for example Word documents, pictures, or mp3. Open these files by double clicking them or by using the built-in viewer(F3). Please note: To open files by double clicking them, their associated application needs to be installed on the recovery computer.

Do the files open fine. meaning you can see the file content, the text, picture?
If so repeat the same process with a couple of more files in different folders.
If all or at least the majority of files open okay, your recover is looking good.

You should purchase the software from our website and copy the data to a different drive.