Q: After upgrading to Windows 7, I can not longer see my drives in any of your software.

A: This is due to the UAC that Windows Vista and Windows 7 have in place. In order to bypass this, you can simply right click on the icon of the program you are running and selecting “Run as administrator”. You will then have access to the physical drives at this point.

You must do this even if you are the administrator of the computer. If you have any questions regarding this, feel free to contact us.

When recovering the data after Raid Reconstructor has finished and you have a virtual image, we give people two options; You can use GetDataBack for NTFS or you can use Captain Nemo.

If your controller card went out or you had a drive physically fail in a raid 5, then you can generally use Captain Nemo. Captain Nemo is a file system mounter. It’s only job is to mount the file system. If your file system is in good shape, then you will see your data and directory structures almost immediately and copy them at that point. If the file system is damaged, then Nemo will give you an error about the partition or file system and will not present you with any of your data.

This is where GetDataBack comes in. GetDataBack is a data recovery tool.

• If you need to recover deleted files, then you must use GetDataBack.
• If your file system is damaged, then you must use GetDataBack.
• If Captain Nemo give you any problems at all, then use GetDataBack to recover your data.
• If you see your data in Captain Nemo but can not see the files you are looking for, use GetDataBack.

Here is a breakdown of the differences between GetDataBack and Captain Nemo. You can easily see where and when you would want to use GetDataBack vs Captain Nemo.

Runtime Software is proud to announce that we are now offering our customers a RAID Probe. What does this mean for you?

More and more people are setting up raid arrays at home and not realizing the potential for the array to become corrupt or damaged just like an ordinary drive. When that array does down, you can use our RAID Reconstructor to recreate the array to recover the data. If you can not get the software to find your raid parameters because you used a proprietary controller or just do not understand what is happening in the software, you can now let us do the hard part for you.

Be sure you are using the newest version of RAID Reconstructor, click on Tools>Create RAID Probe.

Follow the directions and it will create a zip file once it is done. You can then send the zip file to a local FTP location or contact us for a place to send the file. We will then analyze this probe and attempt to find the parameters for you. Once we determine the parameters, we will send you a Virtual Image file that you load into GetDataBack in order to continue with your recovery. This is a manual service which we charge $299 for. You will only be charged if we find the parameters. Note: RAID Probe is currently only available for NTFS formatted systems.