Archive for May, 2007

Creating a Bart PE CD

Thursday, May 31st, 2007

We get email all the time with people having problems with the creation of a Bart PE CD.

Since we do not make the Bart PE software, we do not support it. However here is a video tutorial of making a Bart PE CD. If you have any questions, email us at support@runtime.org.

Testing your files in the demo version of GetDataBack…

Friday, May 18th, 2007

We cannot stress how important it is to test your files in the demo version of GetDataBack before you purchase the software.

From step 3, open a few files in order to test them. The fact that you see the folders, files, file names, the right file size, etc. is a good sign but does not mean the file content is there and that those files will be usable. You will not be able to test huge files or files that need to be imported correctly into their native application, like for example Outlook PST files.

Select files that are easy to check, for example Word documents, pictures or mp3 files. Open these files by double clicking them or by using the built in file viewer(F3). Remember that before you can open a file that you double click on, the application associated with that program must be installed.

If you have any questions, feel free to email us.

Data Encryption in Data Recovery and DriveImage XML…

Friday, May 11th, 2007

Here is a questions we get all the time, “Why can’t I extract a working copy of my encrypted data from my recovery or my DriveImage?

Recovering encrypted data with GetDataBack…

This can be answered with a question: Why did you encrypt your data? The answer induces anger in most people because they do not think it through before they encrypt their data. The answer is ‘because I do not want anyone getting access to my data’. That is the entire point of encrypting your data, so no one can get access to it. Computers do not have self awareness, they do not look through their own monitor and say “Oh, its my owner, give them access to the data.“, Once you lose a partition table, or suffer file system damage, GetDataBack can not recover encrypted data because of the exact reason you encrypted it in the first place, so someone can not get access to your data, including yourself. You might be able to send the drive to a hardware recovery company like DriveSavers and have them do it by hand and recover the encryption key and apply the key to the files and recover them.

Extracting encrypted data with DriveImage XML…

When you are using DriveImage XML and trying to extract a file that is encryted, it will give you the message telling you it can not extract encrypted data. This is because the software does not look for the encryption key, it just does not let you copy the data. However if you restore the image to a drive and boot from it, you can have access to that data again because the key is restored and the data matches the key as it did when you made the image.

Conclusion…

If you decide to encrypt your data, keep a backup of it in a safe place. You can not use DriveImage if you want to extract files from the image at a later time without restoring the entire drive. Put it on an external drive that you keep in a safe or keep it on a CD or DVD that you can hide someplace as well. If you need data recovery for encrypted data, it will be expensive and time consuming.

Using exclusions in GetDataBack

Tuesday, May 1st, 2007

There are times when you need to do a data recovery without recovering certain data. Lets say your server goes down and you need to do a data recovery. Now you happen to have about 3GB of text file or log files that keep track of your server statistics that you do not need to recover. You can exclude those files easily in the software before, or even after you scan the drive.

From step 1 or step 2, click on Tools>Options and in the bottom right hand corner, you will see the option that says Excluded files. From there you can exclude any file type you like. For example, if you want to exclude log and text files you simply enter: ‘*.log; *.txt’. Then when you get to step 3 you will see that those files are no longer in the recovery tree. You can also exclude files by the first characters as well. For example if you want to exclude all jpg files that start with a number you can enter: ’0*.jpg; 1*.jpg; 2*.jpg;’. You can do the same thing with alpha characters; ‘a*.jpg; b*.jpg;’.

If you have any questions about what you have read or any questions in general, please contact us at support@runtime.org